SolutionsPT Technical Support over Christmas 2020

Email Banner - xmas 2020SolutionsPT Technical Support will be closed from Thursday 24th December at 6pm and will be returning on Monday 4th January 2021 at 8am.


This year has been a challenging one but we would like to thank all our customers and those who continue to be loyal and work alongside us as we end 2020.

We look forward to speaking to your all next year!


AVEVA Support

During this period, if you have a valid Customer FIRST agreement and you need to speak to an AVEVA (formerly Wonderware / Citect) expert in the case of an emergency, please contact

AVEVA Lake Forest (US) on: +001 949 639 8500

Please have your UserID and Customer First number ready. If you haven't already got a UserID, you will need to register via the following link: entering your Customer First number when creating a user account.

You can also email or if you have a Customer FIRST Premium/Elite agreement please use:


Stratus and ThinManager Support

If your issue is regarding Stratus and it cannot wait until our office re-open, please call Global Stratus Support on: 001 602-852-3094 or UK Tech Support, Tel. 01784 415 222, E-mail

If your issue is regarding ThinManager and it cannot wait until our return, please call ThinManager Support on: 001 678 735 7432 or E-mail


Thank you and we hope you all stay safe and have a wonderful Christmas!