Stratus® Product Alert 3290

Stratus® Product Alert

Alert 3290

  Revision 5  Released  19-Mar-2020

 

Subject

Updated procedures for upgrading to the recently announced AUL 6.7.3.2 release for VMware vSphere

 

Type

Information

Severity

Moderate

Affected Channel

Customer

Mandatory?

No

Product Class

Software

Product Source

Stratus

OS Affected

ESX

OS Revision(s)

ftServer with AUL Release 6 for VMware vSphere, ftServer with AUL Release 5 for VMware vSphere

Part Number(s)

       

CSS Product

Operating System

 

Summary

AUL Release 6.0.x.x to 6.7.3.2 upgrade fails with "Install aborted" errors due to VMware VIB signing changes.

Sites Affected

* ftServer with AUL Release 6.0.x.x for VMware vSphere and upgrading to AUL Release 6.7.3.2 (or later) for VMware vSphere:
-        ft2800, ft4800, ft6800 systems running AUL/ESX Release 6.0.x.x and upgrading to AUL/ESX Release 6.7.3.2
-        ft27x0, ft47x0, ft67x0 systems running AUL/ESX Release 6.0.x.x and upgrading to AUL/ESX Release 6.7.3.2

* ftServer with AUL Release 5.x.x.x for VMware vSphere and upgrading to AUL Release 6.7.3.2 (or later) for VMware vSphere:
-        ft27x0, ft47x0, ft67x0 systems running AUL/ESX Release 5.x.x.x and upgrading to AUL/ESX Release 6.7.3.2; Note that this upgrade requires upgrade to AUL 6.0.x.x as part of the upgrade to 6.7.3.2.

Issue

AUL upgrade from Release 6.0.x.x to 6.7.3.2 fails and ft-install log exhibiting ftsys-msgpt3 VIB signing issues.

# /opt/ft/sbin/ft-install /dev/cdrom
                mount: /dev/sr0 is write-protected, mounting read-only
                Updating installer...
....
....
                Deactivating port 80 for host upgrades
                Install aborted
                .......
#

** Excerpt from "/var/opt/ft/log/ft-install log" file on ftAppliance:

        2020-03-18T10:12:04Z - cmd> esxcli software vib install --depot http://164.152.220.109/esxdepot/host/DEPOT/
        2020-03-18T10:12:09Z - out> [InstallationError]
        2020-03-18T10:12:09Z - out> ('STR_bootbank_ftsys-msgpt3_6.7.3.171-1OEM.670.0.0.8169922', 'Could not find a trusted signer.')
        2020-03-18T10:12:09Z - out> vibs = STR_bootbank_ftsys-msgpt3_6.7.3.171-1OEM.670.0.0.8169922
        2020-03-18T10:12:09Z - out> Please refer to the log file for more details.
        2020-03-18T10:12:09Z - out>
        2020-03-18T10:12:09Z - err>
        2020-03-18T10:12:09Z - Deactivating port 80 for host upgrades
        2020-03-18T10:12:10Z - cmd> /usr/bin/firewall-cmd --remove-service=http --permanent
        2020-03-18T10:12:12Z - cmd> /usr/bin/firewall-cmd --reload
        2020-03-18T10:12:12Z - cmd> /usr/bin/systemctl restart httpd
        2020-03-18T10:12:12Z -
        2020-03-18T10:12:14Z - Install aborted
        2020-03-18T10:12:14Z - Command esxcli --server=164.152.220.108 --user=root software vib install
        2020-03-18T10:12:14Z - --depot http://164.152.220.109/esxdepot/host/DEPOT/ on 164.152.220.108 reports 1
,,,,,,,

Action Required

Refer to the "Avoidance" Section and "Available Fixes"

Avoidance

While upgrading from AUL/ESX Release 6.0.x.x to 6.7.3.2 Release, "/opt/ft/sbin/ft-install" command is used to mount the AUL software DVD/ISO and start the upgrade script. To workaround this issue, use the "-n" option with the ft-install command as shown below:

# /opt/ft/sbin/ft-install /dev/cdrom -n <<<<<<<<<<<
                mount: /dev/sr0 is write-protected, mounting read-only
                Updating installer...

                Current network configuration:
                 Method : manual
                 Hostname : dhcp-localhost
                 DNS domain :
                 IP Address/prefix: xxx.xxx.xxx.xxx/yy
                 Gateway : xxx.xxx.xxx.xxx
                 DNS Servers : xxx.xxx.xxx.xxx

                1) Set hostname and static IP address
                2) Set DHCP hostname
                3) Make no network changes

                Enter your desired network configuration option: 3


                Performing install...
                Administrative password for xxx.xxx.xxx.xxx:
                Host xxx.xxx.xxx.xxx is running ESX version 6.0.0-3.57.5050593
                Stratus Automated Uptime Layer release 6.0.3-324 is installed on host
                xxx.xxx.xxx.xxx
                Stratus Automated Uptime Layer release 6.7.3-181 is installed on this appliance
                This procedure will upgrade Stratus Automated Uptime Layer to release 6.7.3-181
                Please refer to your system documentation before proceeding.
                Do you want to continue [Y/n]: Y
                BIOS firmware is up to date
                BMC firmware is up to date
                Activating port 80 for host upgrades

                Appliance software is up to date.
                Host system software will be updated.

                Do you want to continue? [Y/n]: Y
                Updating the host's system software...
                Deactivating port 80 for host upgrades


                A host reboot is required to place these updates into service.
                Do you want to reboot now [Y/n]: Y

Available Fixes

AUL Release 6.7.3.3 (or later) for VMware vSphere

Documentation

ftesx_inst:37881

 

For More Information Contact:

Any questions call SolutionsPT support team on 0161 495 4641 or email support@solutionspt.com